What are the payment methods?
You can easily make payment via these following methods:
– Credit Card
– Debit Card
Do you ship internationally?
Yes, we do!
Can I request for tax refund?
There will no tax refund for any purchases made at www.joyin-store.com.
What should I do if I have yet to receive my parcels?
If you have not receive your parcel after the expected delivery date, kindly log on to the courier website to check on the shipment. You may contact our logistics partners directly or contact us at [email protected] for further assistance.
Can I change my shipping address after my order has been dispatched?
We will not be able to redirect orders once your parcels have been dispatched. Kindly ensure that correct shipping address has been provided.
What should I do if I received a wrong/defective item?
We are sorry about it! Please email us at [email protected] with the following details for us to assist you with the exchange:
– Your order number
– The article number of the wrong/defective item you have received
– Photo(s), if applicable
If the replacement item is no longer in stock, store credits will be issued.